1. Products
Q: What types of electric vehicles do you offer?
A: We specialize in electric bicycles, electric mopeds, and electric tricycles designed for urban commuting, cargo transport, and recreational use. All products are certified to meet international safety and environmental standards.
Q: Can you customize products based on our market requirements?
A: Yes. We offer customization options for battery capacity, vehicle design, branding, and technical specifications to suit different regional markets and customer needs.
2. Logistics & Shipping
Q: What are your shipping terms and delivery timelines?
A: We generally work on FOB terms. Delivery time depends on order volume and destination, typically ranging from 15 to 45 days after confirmation.
Q: Do you provide packaging and shipping support for bulk orders?
A: Yes. We use robust, weather-resistant packaging and partner with reliable global logistics providers to ensure safe and timely delivery.
3. Orders & Payment
Q: What is the minimum order quantity (MOQ)?
A: MOQ varies by product. For standard models, the MOQ is usually 50–100 units. Customized orders may require higher quantities.
Q: What payment methods do you accept?
A: We accept T/T online payments. Specific terms can be discussed based on order size and partnership terms.
4. After-Sales & Support
Q: Do you provide a warranty for your products?
A: Yes. We offer a standard 12–24 month warranty on core components (e.g., battery, motor). Warranty details are provided with each shipment.
Q: How do you handle technical support or spare parts requests?
A: We supply detailed user manuals and troubleshooting guides. For spare parts or technical issues, our team provides remote support and can ship replacement parts promptly.
Q: What if the products are damaged during transit?
A: Please notify us and the shipping agent within 7 days of delivery with photo evidence. We will assist in filing a claim or arranging replacements as per the contract.
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