1. Products
Q: What types of electric vehicles do you offer?
A: We specialize in electric bicycles, mopeds, and tricycles for commuting, transport, and recreation. All meet international safety and environmental standards.
Q: Can you customize products based on our market requirements?
A: Yes. We customize battery capacity, design, branding, and specifications for different markets and needs.
2. Logistics & Shipping
Q: What are your shipping terms and delivery timelines?
A: We typically operate on FOB terms. Delivery timelines depend on order and destination, usually 15 to 45 days post-confirmation.
Q: Do you provide packaging and shipping support for bulk orders?
A: Yes. We use robust, weather-resistant packaging and partner with reliable logistics providers for safe, timely delivery.
3. Orders & Payment
Q: What is the minimum order quantity (MOQ)?
A: MOQ varies by product. Standard models usually require 50–100 units. Customized orders may need more.
Q: What payment methods do you accept?
A: We accept T/T online payments. Terms depend on order size and partnership.
4. After-Sales & Support
Q: Do you provide a warranty for your products?
A: Yes. We offer a 12–24 month warranty on core components like battery and motor. Details come with each shipment.
Q: How do you handle technical support or spare parts requests?
A: We provide user manuals and troubleshooting guides. For spare parts or issues, we offer remote support and ship replacements promptly.
Q: What if the products are damaged during transit?
A: Notify us and the shipping agent within 7 days of delivery with photos. We assist in claims or arrange replacements per contract.